Privacy Policy

1. Introduction

This Privacy Policy explains how ASTRO GEMS ("we", "us", "our"), the owner and operator of jaiguruastroremedy.com, collects, uses, stores and protects your personal information when you use our website, contact us on WhatsApp, place an order or book a consultation.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect only the information you choose to share with us, including:

• Contact details: name, phone number, email address and WhatsApp number.
• Enquiry details: messages sent through the contact form or WhatsApp, including your date, place and time of birth (for horoscope analysis) and any other details you share for your consultation.
• Order details: products/services you order, delivery address and payment confirmation details.
• Technical data: basic, non-personal information such as browser type, device type and pages visited, collected through standard website analytics.

We never ask for, and never store, your bank account passwords, card numbers or UPI PINs. Payment details are never saved on our servers.

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries, queries and feedback.
• To process product orders and service bookings.
• To schedule and provide consultations (online or at the chamber).
• To provide delivery and after-sales support.
• To improve our website, products and services.
• To send you order/service-related updates on WhatsApp or phone.

We do not sell, rent or trade your personal information to any third party.

4. Data Sharing

We do not share your personal information with third parties, except:

• Where it is necessary to complete a delivery (shipping partner receives only name, phone and address).
• Where we are legally required to do so by a court, government authority or applicable law.

5. Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Information shared over WhatsApp is protected by WhatsApp's end-to-end encryption.

6. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes. After that, your data is deleted or anonymised.

7. Your Rights

You may, at any time:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for future communications.

To exercise any of these rights, contact us on WhatsApp at +91 98748 86574 or call +91 98361 25780.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, YouTube, Google Maps or payment apps). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date of revision. Continued use of the website after changes means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, contact us:

• WhatsApp: +91 98748 86574
• Call: +91 98361 25780
• Chamber: 51/A, Jatindra Mohan Avenue, Kolkata - 700005 (Sovabazar Metro Crossing)

Last updated: January 2026.